FAQ
I am a new customer, how do I place an order?
New customers can subscribe and create an account on the My Account page. Once products are
added to your shopping bag, follow prompts to the checkout. If you experience any problems,
contact me on amy@alongcameamy.com.au.
How do I confirm my order has been processed?
Upon completion of your order, a confirmation page will appear and an email will be sent with your receipt. Please contact us immediately on amy@alongcameamy.com.au if you have not received this confirmation.
How much is shipping?
Delivery within Australia is free. Please see our delivery page for more details.
Do you ship overseas?
Yes, however charges apply. Please see delivery section for this information.
Is the website safe?
Along came Amy uses the top of the line encryption technology to protect our customer’s sensitive information to ensure it cannot be read.
How do I track my order?
Once an order has been despatched from our warehouse, you will receive an email notifying you
that your order is on its way. You will be provided with a tracking number which can be used on the Australia Post website.
I have an enquiry about an existing order
You can email us on amy@alongcameamy.com.au. Please have your order number in the subject
field so we can easily retrieve your customer details.
What happens if a product is out of stock?
Products are replenished on a regular basis, but we cannot always predict when an item will sell
through. In the case of an out of stock item, we will contact via email or phone, notifying you of a
short delay in the orders shipment and your order options.
I have ordered the wrong product/ or it is unsuitable for my skin
Please email your questions about your return at amy@alongcameamy.com.au. Please state exactly
why you want to return the product and we can then discuss the next action to return or not. For
further details, please see our Returns page.
Do you have a shop I can visit?
Yes, Along came Amy is located at Synergy Skin Clinic 274a Brunswick Street, Fitzroy 3065. Click here to see us on the map. Please contact the salon on (03) 9419 1414 or email at
info@synergyskin.com.au for any questions or to book a treatment
How do I unsubscribe from Along came Amy emails?
On every Along came Amy promotional email, you will find a link to unsubscribe in the email’s
footer. Please allow up to five business days for your email address to be removed from our
database.